Return Policy

30 Day Returns*

We want you to love our products just as much as we do! But we understand that things don’t always work out as planned. If you are not satisfied with your purchase, you may return or exchange it for refund or store credit within 30 days of your purchase. To initiate a return, please visit eleveneleven.loopreturns.com. Products must be returned in the same condition they were received. Final Sale items are not eligible for return as stated on the individual product page. 

Domestic (US) returns for refund will exclude original shipping costs. Customers will be charged an $8 restocking fee, which will be deducted from your refund or credit. Returns or exchanges that are damaged, worn, or without the original packaging and hangtags will not be accepted. Returns or exchanges that have visible stains, makeup/sweat marks, perfume/cologne, or have been machine/spot washed are ineligible for return will not be accepted.

Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.

If your product arrived damaged, please contact our customer experience team at  support@eleven--eleven.com  within 7 days of delivery. Be sure to save all product packaging and the shipping box.

Terms & Conditions

All returns are handled on a case-by-case basis and ultimately at the discretion of Eleven Eleven, including determining whether an item is unworn and unwashed, with the intent of providing the best customer experience. Potential fraud or abuse of this policy, including excessive and/or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days, refunds will be applied in the form of a store credit.