Return Policy
30 Day Returns*
We want you to love our products just as much as we do! But we understand that sometimes things don’t always work out as planned. We offer a 30-day return window (from the purchase date) for eligible merchandise. Final Sale items (marked on the individual product page) including headwear are not eligible for return/exchange. Returns are provided in the form of store credit excluding original shipping costs. Customers will be charged an $8 restocking fee. Exchanges are not subject to shipping or restocking fees.
To initiate a return, please visit eleveneleven.loopreturns.com
Products must be returned in the same condition that they were received. Refunds will be processed within approximately 2 to 3 business days after we receive your returned items. Returns/Exchanges are only accepted if authorized by Eleven Eleven using a provided a shipping label. We are not responsible for returns shipped by a customer supplied shipping label.
Return Policy Terms & Conditions
Returns or exchanges without the original packaging and hangtags, are damaged, worn, have visible stains, makeup/sweat marks, perfume/cologne, or have been machine/spot washed will not be accepted.
All returns are handled on a case-by-case basis and ultimately at the discretion of Eleven Eleven, including determining whether an item is unworn and unwashed, with the intent of providing the best customer experience. Potential fraud or abuse of this policy, including excessive and/or unreasonable returns, may result in the rejection of future transactions or returns. Returns beyond 30 days from the date of purchase will not be accepted. Return shipping labels can only be provided to domestic (US) addresses.
Damaged/Defective Items
If your product arrived damaged, please contact our customer experience team at support@eleven--eleven.com within 3 days of delivery. Be sure to save all product packaging and the original shipping box, as photographic evidence will be required to process a claim.
Shipping Policy
Most orders are shipped from our warehouse within 2 business days from when the order was placed. During periods of high demand (such as holidays, or new product releases) order processing may take up to 4 business days. Once your order ships you will receive a shipping confirmation email with tracking information. Eleven Eleven is not responsible for orders that are mis-delivered or returned to sender (RTS) due to an incomplete/incorrect address provided by the customer at checkout.
Transit time can vary based on the destination and shipping speed selected at checkout. Domestic orders with Standard Ground shipping typically arrive within 3-7 business days after your order is shipped. Orders with Expedited Shipping arrive within 2 days after your order is shipped. Eleven Eleven is not responsible for carrier shipping delays. Delivery times are estimated but not guaranteed.
Lost/Damaged Orders
We offer optional Shipping Protection at checkout for a fee (small percentage of the order value). Shipping Protection offers you peace of mind that in the event your order is lost or damaged while in transit, your order will be replaced at no additional charge. Customers may opt-out of shipping protection prior to placing their order, but once an order has been placed with Shipping Protection added, it can not be refunded. Shipping Protection does not cover orders that were lost or stolen after delivery confirmation.
Lost/damaged orders (with shipping protection added) must provide notice to support@eleven--eleven.com within 5 business days of delivery confirmation for coverage to apply. Eleven Eleven reserves the right to deny claims that are believed to be fraudulent (at the discretion of Eleven Eleven).
Damaged orders are required to provide photographic evidence of both the damaged garment and packaging. Lost/Damaged orders with an order value above $100 USD will require a signed affidavit for a claim to be processed. Resolutions for approved claims are provided in the form of a product replacement, or store credit if the item is no longer available. No refunds will be granted. Replacement products are ineligible for return. Claims for orders that opt-out of Shipping Protection, will not be accepted and we recommend customers contact the shipping carrier directly to assist with a claim.